MedLife® Privacy Statement
Effective Date: August 1, 2026
MedLife® (“MedLife,” “we,” “our,” or “us”) is committed to protecting the privacy, security, and confidentiality of the information entrusted to us by individuals, caregivers, healthcare providers, first responders, community organizations, and our partners.
This Privacy Statement explains how MedLife collects, uses, shares, protects, and manages information when you use the MedLife platform, mobile applications, websites, connected services, and related solutions (collectively, the “Platform”).
By using the MedLife Platform, you acknowledge and agree to the practices described in this Privacy Statement.
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Our Commitment to Privacy
MedLife is designed to help individuals, families, healthcare organizations, caregivers, first responders, and communities better coordinate health information and access support services.
We recognize that health information is highly personal. We are committed to maintaining appropriate administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of information entrusted to us.
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Information We Collect
MedLife may collect information necessary to provide connected health services, improve care coordination, support emergency preparedness, and connect individuals with healthcare and community resources.
Information collected may include:
Personal Information
- Name, date of birth, contact information, and demographic information
- Account credentials and profile information
- Emergency contacts and caregiver information
- Advanced Directives – (Living Will, Power of Attorney, DNR – Do Not Resuscitate)
- Health Insurance Information
Health Information
Depending on how MedLife is used, information may include:
- Medical history and conditions
- Medications, allergies, and health records
- Vital signs and wellness information
- Nutrition, activity, and lifestyle information
- Healthcare provider information
- Care plans and health-related goals
- Emergency health information made available for response purposes
Caregiver and Support Network Information
MedLife may collect information about individuals authorized to support a user, including:
- Family members
- Caregivers
- Healthcare advocates
- Other authorized support people
Device and Usage Information
We may collect:
- Device information
- Application usage information
- Login activity
- Technical information needed to maintain and improve Platform performance
Connected Device and Third-Party Data
With appropriate authorization, MedLife may connect with approved third-party systems and devices, including:
- Wearable devices
- Health monitoring devices
- Healthcare information systems
- Electronic medical record systems
- FDB – National Drub Data Base
- Nutritionix – Nutritional Data
- Health Status – Health Calculator Software
- SureScripts – Syndigo Drug Data Base’s
- Community resource platforms
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How We Use Information
MedLife uses information to:
- Provide and operate the MedLife Platform
- Create and maintain a personal health profile
- Improve communication between individuals, caregivers, providers, and support organizations
- Support emergency preparedness and response
- Provide authorized first responders with critical health information when appropriate
- Connect individuals with healthcare and community resources
- Support care coordination and population health initiatives
- Improve Platform functionality, reliability, and user experience
- Provide customer support
- Meet legal and regulatory obligations
MedLife is designed to help deliver the right information, resources, and support at the right time.
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Sharing of Information
MedLife does not sell personal health information.
Information may be shared only as permitted by applicable law and based on user authorization, contractual relationships, or legitimate healthcare purposes.
Information may be shared with:-
- Authorized Healthcare Providers – to support care coordination, treatment, and healthcare-related services.
- Authorized Caregivers and Family Members – when a user grants permission for access or participation.
- First Responders and Emergency Personnel – when authorized and appropriate, to help support emergency care and preparedness.
- Community Service Organizations – when a user requests or authorizes connections to services such as transportation, nutrition support, behavioral health resources, social services, or other community-based programs.
- Service Providers – with trusted vendors who support MedLife operations, technology infrastructure, security, analytics, customer support, and other business functions. These organizations are required to protect information appropriately
- Legal and Regulatory Requirements – when required by law, regulation, court order, or governmental authority.
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Health Information Privacy
Certain information collected through MedLife may be considered protected health information (“PHI”) under applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (“HIPAA”), depending on the relationship between MedLife and the applicable healthcare organization.
When MedLife acts as a business associate of a covered healthcare entity, MedLife follows applicable HIPAA requirements and contractual obligations, including Business Associate Agreements where required.
Users should understand that privacy protections may vary depending on:
- How MedLife is provided
- The organization sponsoring or administering the Platform
- The healthcare relationships involved
- Applicable state and federal laws
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User Control and Choices
MedLife believes individuals should have meaningful control over their health information.
Depending on the services provided, users may be able to:
- Review and update personal information
- Manage authorized caregivers and connections
- Control sharing permissions
- Request access to certain information
- Request correction of inaccurate information
- Disconnect certain connected devices or services
Users may contact MedLife regarding privacy preferences or questions about their information.
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Security of Information
MedLife uses reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, disclosure, alteration, or destruction.
Security measures may include:
- Encryption technologies
- Secure authentication
- Access controls
- Monitoring and auditing
- Secure cloud infrastructure
- Data protection practices designed for sensitive health information
No electronic system can guarantee absolute security; however, MedLife continually evaluates and improves its security practices.
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Data Retention
MedLife retains information only for as long as necessary to provide services, fulfill contractual obligations, comply with legal requirements, resolve disputes, and support legitimate business purposes.
Retention periods may vary depending on:
- The type of information
- Applicable laws and regulations
- Agreements with healthcare organizations and partners
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Children’s Privacy
MedLife is not intended for children under the age of 18 unless provided through an authorized parent, guardian, healthcare organization, or approved program.
We do not knowingly collect personal information from children without appropriate authorization.
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Third-Party Services and Links
The MedLife Platform may connect with third-party services, devices, applications, or websites.
MedLife is not responsible for the privacy practices of third-party organizations. Users should review the privacy statements of any third-party services they choose to connect with MedLife.
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Changes to This Privacy Statement
MedLife may update this Privacy Statement periodically to reflect changes in technology, services, legal requirements, or business practices.
When material changes are made, MedLife will provide appropriate notice as required.
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Contact Us
If you have questions, concerns, or requests regarding this Privacy Statement or MedLife privacy practices, please contact us at: https://medlife.health/contact/